Frequently Asked Questions
fl88 FAQ — Answers to All Your Questions Here
From deposits to withdrawals, account security to support — this page has clear and straightforward answers to every question that might come to mind while playing at fl88.
After joining fl88, many players have various questions — how to deposit, how long withdrawals take, what to do if they forget their password, or where to get help when something goes wrong. On this page we have organised all those questions into five categories so you can quickly find the information you need. Every answer has been written in plain language with Bangladeshi players in mind.
Section 01
Questions About Withdrawals
Yes, to prevent fraud and ensure security, fl88 only sends withdrawals to a bKash, Nagad, Rocket, or Upay number registered in the player's own name. Sending money to someone else's wallet is not possible and the request will be cancelled. Provide your correct name and number when opening an account to avoid issues later.
The withdrawal process at fl88 typically completes within 15 minutes to 2 hours. If identity verification is done and all documents are in order, it is usually faster than that. Bank transfers may occasionally take a little longer due to the bank's own processing time.
Yes, fl88's withdrawal service runs 24 hours a day, 7 days a week. Whether it's night or a weekend, requests made at any time will be processed within the same timeframe (15 minutes to 2 hours). Mobile wallets like bKash and Nagad generally work quickly at night as well.
Common reasons for a withdrawal staying "pending" are: identity verification (KYC) not completed, bonus wagering requirements not met, or mismatched account information. Make sure the minimum withdrawal amount of ৳500 is met. If the issue persists, contact the support team via live chat and they will resolve it quickly.
The minimum withdrawal amount at fl88 is ৳500. If you request a withdrawal below this amount, the system will not accept it. Accumulating several small wins and withdrawing them together makes the process smoother and faster.
Section 02
Account & Login
No, only one account per person is allowed at fl88. Opening multiple accounts using the same phone number, device, or payment method is against the platform's rules and risks all accounts being permanently closed. Do not attempt to create multiple accounts to take advantage of bonuses.
First, make sure you are using the correct username and password and that Caps Lock is off. If you have forgotten your password, use the "Forgot Password" option. If the problem continues, check that you are using the correct site address (fl88.mom) and contact the support team via 24/7 live chat.
A strong password should be at least eight characters long, mixing uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or any easily guessable word. Use a unique password that you do not use on any other site.
To update personal information, contact the fl88 support team via 24/7 live chat or email ([email protected]). Have the relevant documents ready for identity verification. For security reasons, information cannot be changed without verifying your identity.
Section 03
How to Deposit Money
fl88 currently offers five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit for each method is ৳200. Log in to your account and choose your preferred method from the payment page.
fl88 does not charge any deposit fee — the full amount you send is added to your casino wallet. However, your mobile wallet or bank may apply their own transaction charges. Contact the relevant service's helpline to find out about those.
Log in to fl88, go to the deposit page, and select "Nagad". Send the amount from Nagad to the designated number and enter the transaction ID or reference number in the form. With a minimum deposit of ৳200, the balance usually updates within a few minutes. If there is a problem, take a screenshot and notify the support team.
First, wait a few minutes as there can sometimes be a brief delay. If the balance still hasn't appeared, take a screenshot of the transaction message from bKash (including the transaction ID) and send it to fl88 live chat or to [email protected]. The support team will verify and resolve the issue quickly.
Yes! A 100% welcome bonus of up to ৳15,000 is available on your first deposit at fl88. Example: deposit ৳1,000 and receive a ৳1,000 bonus — total balance ৳2,000. To withdraw the bonus, you must wager 20 times the bonus amount (on the bonus amount only, not the deposit). See the terms and conditions page for full details.
Section 04
Account Security
The only official fl88 web address is fl88.mom. Check that the green padlock symbol and "https" appear in your browser's address bar. Slightly altered names such as "fl88.net", "fl888.com", or domains with extra hyphens are signs of fake sites. Instead of logging in from social media or unfamiliar links, type the address directly into your browser.
Weak or reused passwords are the easiest entry point for hackers. If data is leaked from another site, hackers will try the same password to access your fl88 account too. A strong and unique password reduces this risk to almost zero. You can use a password manager.
Change your password as soon as possible and notify fl88 support (live chat or [email protected]). Change your bKash or Nagad PIN if they were the same or if you suspect they may have been compromised. The support team will help lock the account immediately and investigate any suspicious transactions.
Never. No fl88 representative or support agent will ever ask for your OTP, password, bKash PIN, or Nagad PIN. If anyone asks for this information in fl88's name, they are a fraudster. Do not give them anything — contact support immediately and stay alert.
Section 05
Questions About Support
Yes, the fl88 support team is active 7 days a week, 24 hours a day (24/7). Whether it is an Eid holiday or a midnight issue, you can get help via live chat or email at any time. Please note that there is no phone support or WhatsApp channel.
Help is available through two channels: (1) Live chat — once you log in to the fl88 site, you will find the chat button, which is the fastest way to get a response; (2) Email — write to [email protected], and you can attach screenshots or documents for complex issues.
To get a faster resolution from support, have the following information on hand: your registered username or phone number, a brief description of the problem, the relevant transaction ID or date, and a screenshot of the issue (if available). Providing these details allows the support agent to identify and resolve the problem much more quickly.
The fl88 support team provides assistance in both Bengali and English. For players in Bangladesh, chatting in Bengali is the most natural and convenient option. You are also welcome to write in English — the same quality of service is available in both languages.
Send your email to [email protected]. In the subject line, briefly describe the type of problem (for example, "Deposit not received issue"). In the body, include your username, a detailed description of the problem, and attach any supporting evidence. The more information you provide, the faster you will receive a resolution.
Still have questions? We're ready to help
If you can't find the answer in the FAQ, the fl88 support team will assist you directly. Get an immediate response via live chat or write to us by email — both channels are active 24 hours a day.