fl88's Privacy Policy

Introduction

1. Introduction & Scope

fl88 is a safe and reliable online betting and casino platform for players in Bangladesh. This privacy policy ("Policy") applies to every individual ("User") who uses the fl88 website, mobile version, and all related services ("Platform").

By accessing the platform or creating an account, you are considered to have accepted the terms of this policy. We treat your personal information with the utmost seriousness and keep it protected through strict technical and organisational measures.

The purpose of this policy is to clearly inform you of what information fl88 collects, for what purpose, how long it is retained, and what rights you have. We believe transparency is the foundation of trust.

Data Collection

2. What Information We Collect

fl88 only collects information that is necessary to provide the service. We never collect irrelevant or excessive personal information.

2.1 Registration & Identity Information

Information you provide when creating an account may include:

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Mobile number and email address
• Password (stored in encrypted form)
• National ID or passport details (for identity verification where applicable)

2.2 Financial & Payment Information

The following information may be collected to process deposits and withdrawals:

• bKash, Nagad, Rocket or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts

We never store your full card number or PIN. All financial transactions are secured through SSL encryption.

2.3 Technical & Usage Information

Information collected automatically while using the platform:

• IP address and device type
• Browser and operating system information
• Login time, session duration and pages visited
• Behavioural data collected through cookies and similar tracking technologies

2.4 Communication Information

When you contact our support team via live chat or email ([email protected]), the content of that conversation may be stored for the purpose of improving service quality.

Use of Information

3. How Information Is Used

fl88 uses collected information only for specific and legitimate purposes. No information is sold to third parties.

3.1 Service Delivery & Operations

• Account creation, verification and management
• Processing betting, gaming and payment transactions
• Providing bonuses and promotional offers (subject to applicable terms)
• Providing benefits and cashback under the VIP programme

3.2 Security & Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Monitoring suspicious financial activity
• Maintaining a fair and proper environment on the platform

3.3 Customer Service Improvement

• Providing effective support via 24/7 live chat and email
• Resolving user complaints and troubleshooting issues
• Analysing platform usage to improve service quality

3.4 Legal Compliance

We may have a legal obligation to retain and disclose certain information in order to comply with applicable laws or directives from regulatory authorities. In such cases, the use of information is governed by the relevant legal obligations.

Data Sharing

4. Sharing Information with Third Parties

fl88 never sells, rents or discloses your personal information to third parties without permission. However, limited information may be shared in specific circumstances:

4.1 Service Provider Partners

Only the necessary information may be shared with trusted third parties for the purpose of payment processing, technology services or customer service management. These partners are contractually bound to comply with fl88's privacy standards.

4.2 Legal Requirements

Information may be disclosed in response to a court order, a lawful request from a law enforcement authority, or other legal obligations. Such disclosure is always limited to the applicable legal framework.

4.3 Business Changes

In the event of a merger, acquisition or asset transfer, user information may be transferred. However, users will be given appropriate notice in such cases, and the new entity will be bound to comply with this privacy policy.

Cookies Policy

5. Cookies & Tracking Technologies

The fl88 platform uses cookies and similar technologies that help improve your experience and ensure the platform functions properly.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login status and ensuring security.
• Functional Cookies: For remembering language preferences and previous settings.
• Analytical Cookies: For monitoring and improving platform usage (anonymous data).

5.2 Cookie Controls

You have the right to accept or reject cookies through your browser settings. However, please note that disabling certain essential cookies may affect some platform functionality.

Data Retention

6. Retention Period for Information

We retain information only for as long as necessary. The following factors are considered when determining the retention period:

• Account information: for as long as the account is active and then for the applicable legal retention period.
• Financial transaction records: for the period specified by legal obligations.
• Communication history: for a reasonable period to ensure service quality and resolve disputes.
• Technical logs: for a limited period for security purposes.

After the designated period, information is securely deleted or anonymised.

Data Security

7. How Your Information Is Kept Secure

fl88 has adopted industry-standard technical and organisational measures to protect your personal and financial information.

7.1 Technical Security

• SSL/TLS Encryption: All data transmitted between the platform and servers is encrypted.
• Data Encryption: Sensitive information is stored in encrypted form.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorised access to the system.
• Secure Payment Gateway: All transactions via bKash, Nagad, Rocket, Upay and bank transfer are processed securely.

7.2 Organisational Security

• Regular security training provided to staff.
• Access to information strictly follows a "need-to-know" principle.
• Periodic review and updating of security policies.

Please note, however, that transmitting information over the internet is not entirely risk-free. While we are committed to ensuring the highest level of protection, absolute security cannot be guaranteed.

Your Rights

8. User Rights & Preferences

fl88 believes you should have full control over your own information. Your key rights are described below:

8.1 Right to Access Information

You have the right to know what information we hold about you. Upon request via live chat or email at [email protected], we will provide the relevant information.

8.2 Right to Correct Information

If the information we hold about you is incomplete or incorrect, you have the right to request a correction. This request can be made through account settings or the support team.

8.3 Right to Delete Information

In certain circumstances you have the right to request deletion of your personal information. However, some information required to meet legal obligations may need to be retained.

8.4 Right to Object to Processing

In certain cases you have the right to object to the processing of your information, particularly in relation to marketing communications.

8.5 Right to Data Portability

Where applicable, you have the right to receive your personal information in a structured, commonly used and machine-readable format.

To exercise any of the above rights, contact our 24/7 support team via live chat or email at [email protected]. We provide support in both Bengali and English.

Age Protection

9. Protecting Information of Minors

fl88 is an adult platform — for users aged 21 or above only. We do not knowingly collect or process information of any person under the age of 21.

Providing a date of birth at registration is mandatory for age verification. If we confirm that information of a minor has been collected, that information will be deleted immediately and the associated account will be suspended.

If parents believe their child's information is held by us, please contact [email protected].

Data Transfers

10. International Data Transfers

In order to provide fl88's services, some information may be stored or processed on servers located in various countries. Any such international transfer is conducted subject to the following conditions:

• The receiving party maintains appropriate data protection measures.
• Applicable international data protection standards are followed.
• The privacy and security of user information receive the highest priority.

Policy Changes

11. Changes to the Privacy Policy

fl88 reserves the right to update this privacy policy from time to time. If there are significant changes to the policy:

• A notification will be displayed on the platform.
• A notification may be sent to the registered email address or mobile number.
• Continued use of the platform after an update will be considered as acceptance of the new policy.

The latest policy is always available on this page. It is recommended that you visit this page regularly.

Contact

12. Contact Us

If you have any questions, concerns, or requests regarding the exercise of your rights under this privacy policy, please contact our support team. We are available 24 hours a day, 7 days a week on all business days.

We take all your requests seriously and try to respond as quickly as possible. Your privacy and data protection is one of fl88's top priorities.